How to Submit a Ticket in Support Site

1. Go to https://support.prioritytitle.com

2.  Left Click on Submit Ticket in the top right

3. Entering information of the technical issue
   1. Subject Line
      1. An example of information for the subject line is "Teams is not working" (The Issue) "on my computer" (The Platform)
   2. Message Box
      1. The Message Box is where the details of the issue goes. List of helpful information for IT support (Does not need to include all of the list)
         1. What occurred before the issue started?
         2. When did the issue start?
         3. What is the specific issue?
         4. Steps already taken to resolve the issue
         5. Impact of the issue
         6. Frequency of the issue
         7. Screenshots or attachments
   3. Add CC Add BCC
      1. Just like for email these buttons allow for emails to be either Carbon Copy (CC) or Blind Carbon Copy (BCC)
   4. Contact Info
      1. Full Name: Put both first and last name here
      2. Email: Work Email address goes here
      3. Phone: Direct Number goes here
   5. Category
      1. IT Support
         1. This category is for general IT issues such as outlook not working or machine is running slow.
      2. Integration and Automation
         1. This category is for issues with custom integrations and automation that will go to Alex Marr. If you work with Alex a significant amount this will be the category to choose.
      3. Secure Portal Support
         1. For secure portal issues such as not being able to login, not seeing orders, not receiving notifications, not being able to see documents
4. After all information has been filled out left click the check box next to "I am not a Robot" then left click submit